Trauma Focused . EMDR Therapy in Maryland

FAQ

We At Rooted Growth Wellness, we want you to feel fully informed before you begin your journey with us. Below are answers to the most common questions we receive regarding our services and operations.

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Frequently asked questions

Here are some common questions we receive.

Are you accepting new clients ?

Yes, we are currently accepting new clients. The timeframe for your first appointment depends on your availability and how it aligns with our current therapist schedules. We strive to match you with a provider as quickly as possible to ensure you get the support you need.

Do you offer in-person or telehealth sessions ?

Both. Our secure, HIPAA-compliant video platform allows you to receive high-quality, trauma-informed care from the comfort and privacy of your own home.

What states can you provide services in ?

Due to licensing regulations and insurance requirements, all clients must reside in the state of Maryland to receive services from Rooted Growth Wellness.

Do you have cancellation or no show fees ?

Yes, We require 24 hours' notice if you are unable to keep a scheduled appointment. Our cancellation policy reflects our commitment to you and respect for your time and our therapists. A $75.00 Late Cancellation/No-Show fee applies to all appointments not canceled before 24 hours.

How do I cancel the appointment ?

You can cancel your appointment either in the therapy portal or by email or telephone with your therapist.

How quickly should I expect a response ?

We value your outreach. You can expect a response to all emails and inquiries within 48 hours.

What should I do if I need contact immediately ?

If you are experiencing a mental health emergency, please do not wait for an email response. Please utilize immediate emergency services:

Call 911 or go to your nearest hospital emergency room.
Call or text the 988 Suicide & Crisis Lifeline.
Contact the Grassroots Hotline by dialing 211 (in Maryland).

What happens during the first session ?

Your initial intake is a gentle, 60-to-90-minute conversation focused on understanding your history, current challenges, and goals. We view this as a collaborative "meet and greet" where we begin building a supportive relationship and a plan for your growth.

What is a "Superbill," and how do I use it ?

A Superbill is a detailed receipt that includes the clinical codes your insurance company needs to process a claim. If we are out-of-network for you, you pay the session fee upfront, and then submit this document to your insurer to request direct reimbursement.

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